BOOKING & CANCELLATION POLICY
We take pride in the appropriate reservation of your procedural date and time. Our priority is to schedule procedures that can be attended to with the utmost of care.
We understand that unplanned issues can come up and you may need to cancel an appointment. If you are unable to maintain your scheduled appointment, we kindly request that you provide us with at least 48 hours advance notice. All cancellations are to be made by phone, directly to the office staff and not with our other means of communication to include our social media platforms or texting. This courtesy on your part will allow another patient to accept your appointment time.
As a courtesy, and to help patients or clients remember their scheduled appointments, Rousso Adams Facial Plastic Surgery & Spa sends text messages and email reminders one (1) week and three (3) days in advance of the appointment time.
CANCELLATIONS & NO-SHOW POLICY AND FEES:
A credit card deposit of $125 is required at the time of scheduling your consultation appointment, and should you have surgery, it will be applied toward your surgical procedure. If you fail to give appropriate 48-hour notice to cancel or change your consultation appointment or if you “no-show” your appointment, the deposit will not be refunded. You will need to pay another consultation fee to reschedule your appointment. For virtual consultations with Austin Adams, MD or our fellow, please be aware that all times are based on Central Time Zone. If you are not available when our office contacts you on the scheduled date and time, it will be considered a “no-show” and your consultation fee will not be refunded.
For all other services including injectables and spa services:
If you fail to give appropriate 48-hour notice to cancel or change your injectable or spa appointment or if you “no-show” your appointment, a $150 no-show fee will be billed when rescheduling for a future appointment.
If you have a packaged service, violating our cancellation policy will result in a loss of a treatment of the scheduled service.
If you are part of our membership/loyalty program, you will be debited the cost of the service booked.
For skincare products:
For skincare products, all sales are final; however, should you have a skin reaction to one of the products or if you would like to exchange your unopened product for another, the product can be returned for a credit to your account within 7 business days of purchase.
For defective products, Rousso Adams Facial Plastic Surgery & Spa may issue a credit to your account in the original transaction amount for you to use on other products or services pending the approval of the administrator. If a product is defective, you should bring it in for an exchange or store credit.
Our refund policy:
Rousso Adams Facial Plastic Surgery does not issue cash, check, or credit card refunds for purchased or pre-purchased products or services. This policy includes phone and in-person transactions. Any pre-payments received can be used for store credit to purchase other products or services. Gift Certificate sales are final. This policy does not apply to surgery deposits.
No refunds will be issued for services rendered. This policy applies to surgery, injectables, or any services provided by Rousso Adams Facial Plastic Surgery Clinic.
Forms of payment:
Rousso Adams Facial Plastic Surgery & Spa accepts cash, certified checks, and most major credit cards. We do not accept personal checks for any services other than surgery.
Though we do not provide cosmetic surgery loans directly, we work closely with CareCredit and Lending USA to provide you with financing.
Cancellation policy for surgery:
Scheduling surgery requires careful planning and coordination between our office, our operating room staff, as well as our nurse anesthetist. We must turn down every other patient who wants surgery on the day and time we have reserved on your behalf. Therefore, please familiarize yourself with our "Four Week Cancellation Policy", which entails the following:
If you would like to cancel or reschedule your surgery prior to four weeks before your surgery date, we will refund your full deposit. If labs and/or an EKG were performed for your upcoming surgery, we will deduct $250 from your deposit.
- Canceling or rescheduling 14-28 days prior to your surgery/procedure will result in a 25% loss of all surgery fees.
- Canceling or rescheduling 7-13 days prior to your surgery/procedure date will result in 50% loss of all surgery fees.
- Canceling or rescheduling 6-3 days or less prior to your surgery/procedure will result in 75% loss of all surgery fees.
- Canceling or rescheduling 2 days or less prior to your surgery/procedure will result in 100% loss of all surgery fees.
If surgical delays are incurred on the day of surgery due to reasons of patient non-compliance, (such as not following dietary restrictions as instructed prior to surgery, not following test requirements and recommendations, smoking/vaping 3 weeks prior to surgery, presenting late for surgery, etc.) then the patient will be responsible for any additional charges incurred as a result of this delay or even be subject to surgical cancellation as above if surgery cannot be performed as scheduled due to above non-compliance.
Health-related exceptions to this policy are the only circumstances accepted and will require a note from your physician detailing the reason for health-related cancellation purposes. Notification of cancellation must be received within at least three weeks of planned surgery, however, emergent reasons for cancellation within three weeks of surgery may be accepted under rare circumstances.
A $1,000 surgery deposit is due at the time you schedule your surgery to secure your surgical date. All surgery fees must be paid in full four weeks prior to your surgery date. If full payment is not made at the four-week mark, we have the right to cancel your surgery and you will incur an administration fee of $250.
You may pay by cash, check, credit or debit card. If paying by credit or debit card, there will be an additional 2% convenience fee added to your payment total.